Vice President, Customer Success
Carol is passionate about aligning high performing customer facing teams with happy, productive customers to make a positive impact on healthcare systems and outcomes. Carol has over 15 years experience leading customer facing teams for early stage to mature SaaS healthcare organizations. Areas of leadership and focus have included post-acute care coordination and communication (Caremerge), hospital/health system patient engagement strategies and delivery (Emmi Solutions), and revenue cycle optimization (RelayHealth). It is evident that, with courage and commitment, an inspired team can change the world. Carol is excited to be working with the SA Ignite team and our amazing customers to simplify the complexities of value based initiatives.